Protecting the future of travel: thank you for your support
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Thank you to all travelers who decided to postpone their trips
At the end of March, we asked those unable to travel as planned to consider postponing rather than canceling to support our community of local agencies, many of whom have been hit hard by the current crisis. Choosing to delay helps to secure the livelihoods of not just our partners, but their local networks, including guides, drivers, and small business owners.
We wanted to share just a few of the messages we received in response.
We’ve decided to remain positive and believe that postponing is a good decision. Our trip to Mexico will only be more magical, and more beautiful, when we can finally take it.
I organized a trip to Morocco with Evaneos. We live in northern Italy and were unable to travel as planned because of coronavirus. Our agent didn't just cancel our reservation and send me an email, he called me to ask me how I was doing and reassured me that the trip will be moved to a later date with no additional cost.
Thank you to our agents: our local heroes
As this crisis has evolved, local agencies all around the world have been on the front line: helping to repatriate travelers, finding transport solutions, and securing emergency accommodation. We can't thank them enough for doing their utmost to offer reassurance in these difficult circumstances.
We've been passing on all your messages of gratitude.
We can’t thank [our local agent] Phyu Phyu enough for his intuition. He helped us to leave Ngapali and Myanmar early on the same day, on time, due to the crisis. He modified our tickets and found us a hotel room in Yangon giving us time to change before leaving 3 hours later. On our return, he negotiated the reimbursement of our last hotel nights. In conclusion, our trip was magnificent. The friendliness of the people, the smiles, the beauty of the sites... We recommend Raphael and Phyu Phyu's agency without hesitation.
We're glad we chose to travel with Mathilde's agency to Ecuador, a beautiful country where nature is extreme and the landscapes very varied from one region to another. I really appreciated the seriousness of the agency, especially during this health crisis, when our plans needed to be modified to reach Quito by road due to the cancelation of flights.
I planned to spend two weeks in Vietnam with my parents. We received a message from Cuc, our local agent, every day informing us of closures and changes to our itinerary. She found alternatives and new accommodation and did everything in her power to try to save our trip. Thanks to her, we had the best possible experience in very difficult circumstances. Talking with others who traveled independently, we really appreciated the value of this assistance.
It is still too soon to know how our lifestyles and long-term travel plans will be impacted by this crisis. But one thing is certain: we're all thinking about the future and the role we have to play
There's never been a better opportunity to come together to create a local and more sustainable path for tourism.
Names have been changed to protect the anonymity of travelers, with quotes edited for length and clarity