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An update from Evaneos

Trip review
The Philippines

Rugby Guy 1087
Rugby Guy 1087
was disappointed by their trip to The Philippines

We had a great time in the Philippines! People were friendly, the scenery and activities spectacular, and the overall experience exceeded our expectations. We would love to spend more time in this wonderful country and look forward to a return visit. That being said, we will be looking for a much more professional / accurate approach to our arrangements next time.
Trip Details
Traveled
As a couple
Travel dates
December 28, 2019
Trip type
Classic

Trip customized with a local travel agent in the destination

Rugby Guy 1087
Rugby Guy 1087
January 12, 2020
Best parts:
The places we visited in the Philippines were great - better than expected. We would certainly look to going back to these locations one day in the future, The local tours were also very good - excellent service and locations. We would recommend a visit to the Philippines for almost everyone.
Worst parts:
The NUMEROUS mistakes and deficiencies in our itinerary. There were mistakes, mismatches, unannounced changes, and general lack of accurate information in our itinerary even though it had been booked many months in advance. We did not receive a final copy of our itinerary until 3 days into our trip, and then the accommodation did not match the vouchers provided. In one case a promised (and noted in the itinerary) airline reservation was was not included. Although we were told the was flight cancelled due to aircraft maintenance, we visited the airline at the airport and were told the flight was going ahead with no problems and that we never had a reservation. This was VERY concerning. Then, had we followed the directions for our replacement ferry trip, we would still be sitting in El Nido. A visit to the ferry company prior to departure showed that the directions we had been given (to replace the flight) by our agent were wrong. This is simply one example of the numerous errors and inconsistencies in our final travel package. Throughout the trip we were constantly unsure if the information provided was correct, and very often it wasn't. Please note that we are very experienced travelers having visited 30+ countries over the last few years, and the attention to detail for our arrangements was well below our previous experiences. Happy to provide a detailed review of our concerns.
Evaneos' response
Thank you for your feed back! See you around the world!
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