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Trip review
Chile

Nicola
Nicola
loved their trip to Chile

See above
Trip Details
Traveled
As a couple
Travel dates
March 3, 2018
Trip type
Luxury

Trip customized with a local travel agent in the destination

Nicola
Nicola
March 27, 2018
Best parts:
Liked the ease of transfers and timeliness of the guides/pick ups. Most hotels were also good standard, especially Torres del Paine. The lamb in the Estancia en route to Patagonia was to die for - a very good idea, and well worth the stop! Didnt like the hotel in Valparaiso - too old and run-down, but the staff made up for it with their friendliness. Would have liked more options to be presented at booking, including more off the beaten track, but scenic areas, rather than sticking to the usual/common tourist spots. Would have liked guides to bring bottles of waterfor long trips! The wine tour In hindsight, would have preferred to spend longer in each area, but do less flying and short stops, but we didnt appreciate the scale of Chile as much as we should have, and it would have been good to have had a call from Evaneos at the time of planning to really talk through our plans and discuss possible options/issues with our plans before booking on thectelephone rather than jyst by email, as other agents do. The time spent upfront, talking through plans,with clients, would be a valuable and improved service, I think. The 24 hour customer service line was not very helpful, their manner was not very custmer oriented, they preferred to talk AT you, rather than to listen.
Worst parts:
See above
Leandro
Agency's response
Leandro
Dear Nicola, hope you had a pleasant flight back home! Thank you very much for your comments, we really appreciate them! I'm happy to know you enjoyed your time in Chile and I'll for sure bear in mi...Dear Nicola, hope you had a pleasant flight back home! Thank you very much for your comments, we really appreciate them! I'm happy to know you enjoyed your time in Chile and I'll for sure bear in mind your feedback for future clients. It's a pity that we did not talk on the phone, we of course call our clients when need to, but in this case you were just fine with the e-mails during the planning process. If you ever plan to come back to South America, I hope you count on us once again :)See more