Liked the ease of transfers and timeliness of the guides/pick ups. Most hotels were also good standard, especially Torres del Paine. The lamb in the Estancia en route to Patagonia was to die for - a very good idea, and well worth the stop!
Didnt like the hotel in Valparaiso - too old and run-down, but the staff made up for it with their friendliness.
Would have liked more options to be presented at booking, including more off the beaten track, but scenic areas, rather than sticking to the usual/common tourist spots.
Would have liked guides to bring bottles of waterfor long trips! The wine tour
In hindsight, would have preferred to spend longer in each area, but do less flying and short stops, but we didnt appreciate the scale of Chile as much as we should have, and it would have been good to have had a call from Evaneos at the time of planning to really talk through our plans and discuss possible options/issues with our plans before booking on thectelephone rather than jyst by email, as other agents do. The time spent upfront, talking through plans,with clients, would be a valuable and improved service, I think.
The 24 hour customer service line was not very helpful, their manner was not very custmer oriented, they preferred to talk AT you, rather than to listen.