Trip Italy: feedback of First time - 7 in Italy with

First time

liked their trip to Italy

It was our first time to Italy. Rome was not what we expected, it’s dirty and full of graffiti. As above, driving through Naples isn’t a tour. Pompeii is very interesting, enjoyed the city. Again, not so much the tour or the guide. We loved Venice. It’s a beautiful city. We will go back to Venice some day.

Trip Details

Traveled

Alone

Travel dates

September 17, 2018

Trip type

Classic

Trip customized with a local travel agent in the destination

First time

September 25, 2018

Best parts:

The hotels were perfect, especially the one in Venice.

Worst parts:

The tour company (the local supplier) was extremely disorganized. I wouldn’t go with them again. The time at each destination was rushed and disorganized. Also including Naples as part of the tour is a big stretch as driving through the city doesn’t count as s your in my opinion.

Agency's response

Miriam

Dear Tracey, Thank you so much for your feedback. I am happy you liked the Hotels we chose for your trip, we always pay a lot of attention in quality and location. Regarding your tours, I am sorry t...Dear Tracey, Thank you so much for your feedback. I am happy you liked the Hotels we chose for your trip, we always pay a lot of attention in quality and location. Regarding your tours, I am sorry to know you experienced some organizational issues with our local supplier in Rome. I investigated this with our local supplier, who has confirmed that those have been extremely crowded days (being the peak of the high-season), and in such cases problems with time management may eventually occur. I assure you that we will act in the most effective way to improve that, and to make sure that it won't happen again to our future customers. We will be glad to assist you for any future trip in Italy and wish you all the best! Kind regards, MiriamSee more

Trip review Italy

Trip customized with a local travel agent in the destination

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Italy