We had hired Evaneos for our 3 weeks long trip to Russia in July/August 2018. We had custom itinerary and Evaneos arranged for us Car with Driver as well as hotels and English speaking guides for entire trip. We visited Vladimir, Bogolubovo, Suzdel, Kostroma, Yaroslav, Serguiev Possad, Moscow, Kazan, Bolgar, Sviyazhsk, St. Petersburg, Shlisselburg, Velikiy Novgorold. All drivers were very nice and courteous. We had hired all guides who spoke English, some of them had heavy accent, but this was expected. Some of our guides were Olga in Vladimir, who was excellent she worked for a museum and she was very enthusiastic and gave us lot of info and answered all our questions. She accompanied us to Veggie Bro which served excellent falafal, we enjoyed her company and I would highly recommend her. Elena was our guide in Suzdal, she was knowledgeable and gave us lot of history of city. Ileena was our guide in Kostorma, she was lovely and very informative. We had Natalia in Moscow who accompanied us in Riverboat tour. All our guides and drivers were excellent for Kazan. They helped us out with our luggage and finding vegetarian food restaurants for us. We really enjoyed Kazan sightseeing with a day trip to Bolgar. Our guide and driver in St. Petersburg were excellent and they made our trip really enjoyable. I cannot emphasize the hard work of Julia and Jana who are representative of Evaneos for Russia with whom we worked almost a month and a half before our trip with over 100 emails exchanged and many Whatsup phone calls. Both were good communicators and we had speedy response to all our questions. I would highly recommend guides and drivers we were given. Our trip was smooth and I am very grateful to all involved in making our tour very successful. Thank you Evaneos and please thank all the drivers and guides that were involved in making our tour successful on our behalf. Last but least Jana & Julia, you are the BEST.
For the entire trip the drivers and the tour guides arrived to our hotel either on time or little before the scheduled time. This took away lot of anxiety on our part.
There was nothing that stands out. There were some misunderstanding between Jana and the hotel as we were given one big bed instead of two single bed but next day we were moved and the room was nice.