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Trip review
Uganda

Eynat
Eynat
liked their trip to Uganda

I totally recommend Uganda. Amazing nature, most people are very nice, very good food - I recommend the home stay in Kibale ! let's you fee the people. I DON'T recommend the agency - they don't help to fix their own mistakes.
Trip Details
Traveled
In group
Travel dates
June 6, 2019
Trip type
Luxury

Trip customized with a local travel agent in the destination

Eynat
Eynat
June 19, 2019
Best parts:
Amazing animals : Lions, Gorillas , Chimps , leopards. Amazing people - very interesting village life Excellent food
Worst parts:
the service of the local agent was below expectations and very disappointing.
Doris
Agency's response
Doris
Dear Eynat Allow me to answer instead of Doris who planned the tour with you. Thank you for your feed-back, even if its content is not the usual one we are used to receive from our travelers. Yes we...Dear Eynat Allow me to answer instead of Doris who planned the tour with you. Thank you for your feed-back, even if its content is not the usual one we are used to receive from our travelers. Yes we had an issue with your early flight back home and tried to solve it progressively, having first to wait, before taking the decison to shift you earlier to Lake Mburo some 300 km away, for your group to come back from the gorilla tracking - an activity which can be over after few hours, which can also take more longer, with travelers then coming back from the forest in the late afternoon specialy when the walk is difficult. Luckily your visit was over around noon and we then contacted Mihingo lodge, accepting to accommodate you a day earlier. By end of the next morning, you wanting to have the last night near the airport rather than leaving Lake Mburo NP in the early morning hours, we managed to reserve 2 rooms at a charming guesthouse in Entebbe, an information we sent to Tom your driver/guide. Meanwhile you had booked and paid online 2 rooms at an other hotel in Entebbe. You and me, we then agreed on the amount to be refunded, what I did. It is a pity that these small difficulties were a burden for you and I am sorry for that. I thank you again for having travelled with us. MarcelSee more
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