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Trip review
Sri Lanka

Micko
Micko
loved their trip to Sri Lanka

We found Sri Lanka a wonderful destination with good food and very friendly people. Our driver certainly helped make our trip memorable. He brought us to places we were interested in that were not on our itinerary.
Trip Details
Traveled
As a couple
Travel dates
March 8, 2019
Trip type
Luxury

Trip customized with a local travel agent in the destination

Micko
Micko
March 25, 2019
Best parts:
Lovely Country. Really nice people. Wonderful historic monuments. Our driver Darshana was exceptional in his attention and his desire to help us get the most from our holiday. Generally speaking the hotels were really good with one exception which was The W**** E*** at Adam's Peak which was dirty and the toilet cistern was cracked. We enjoyed the local food.
Worst parts:
There were a few hiccups and disappointments on the organisational front. It turned out the itinerary we were given was not in chronological order but carelessly cut and pasted which resulted in us having to retrace our journey by over two hours to visit Sigiriya. In fact Sigiriya was not on ours or the drivers 'itinerary at a glance'. We had organised to have a walking tour of Colombo, details of which were emailed to me, but it never happened. Also we were 'to spend the day with a celebrated local artist from Ambalangoda' but that didn't happen either. All this can be verified from our original quote and subsequent emails. It is difficult to understand why our driver was changed for our last day. That driver collected us an hour later than arranged and had no itinerary for that day. As far as he was concerned he was just bringing us to the airport despite the fact we were supposed to be doing a walking tour of Colombo..
Natasha
Agency's response
Natasha
Dear Micko, Thank you for your valuable feedback! I am terrible sorry for the hiccups faced during your trip. For the services not provided, you will definitely be refunded. I was not aware that the...Dear Micko, Thank you for your valuable feedback! I am terrible sorry for the hiccups faced during your trip. For the services not provided, you will definitely be refunded. I was not aware that the guide that was to meet you at your hotel to take you around the Mask Museum didn't turn up. My sincere apologies. Kind regards, NatashaSee more