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An update from Evaneos

Trip review
South Africa

Prakie Persad, Trinidad
Prakie Persad, Trinidad
loved their trip to South Africa

All the destinations were fantastic, the experiences were life changing and the knowledge of the guides were generally very good.
Trip Details
Traveled
In family
Travel dates
August 13, 2017
Trip type
Luxury

Trip customized with a local travel agent in the destination

Prakie Persad, Trinidad
Prakie Persad, Trinidad
August 26, 2017
Best parts:
The variety of experiences we got in a relatively short time. The level of organization, was for the most part, excellent.
Worst parts:
Our Tour Guide in Cape Town; this part let the entire team down. I have commented on this separately to Saru.
Saru
Agency's response
Saru
Dear Dr. Persad, Thank you very much for your feedback. I'm happy to hear that you overall enjoyed your trip through our fantastic country. I love the pic with the lion - now, that's what I call 'up ...Dear Dr. Persad, Thank you very much for your feedback. I'm happy to hear that you overall enjoyed your trip through our fantastic country. I love the pic with the lion - now, that's what I call 'up close and personal'. I sincerely hope that we have made you ambassadors for South Africa, Evaneos and africa220. I'm truly sorry that the tour guide for the Cape Town portion didn't live up to your expectations. As I know how crucial the role of a tour guide is for a successful and enjoyable tour we take your feedback very seriously. We have since spoken to the tour guide and set him clear targets for further training. He apologizes for any short coming, was grateful for your constructive criticism and recognizes that it will help him to improve his services. I hope to hear from you again via the Evaneos website for any future dream holidays and to see you one day again in South Africa Kind regards SaruSee more
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