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An update from Evaneos

Trip review

loved their trip to Peru

The trip itinerary was initially made out by us, and it involved traveling from the US to Lima and then on to Cusco. After 2 night's in Cusco we then boarded the train and travel to Machu Picchu. 2 night's were spent in Machu Picchu and then back to Cusco overnight. We then flew to Lake Titikaka, spent two night and then proceeded back to Lima where we spent one night and one whole day up until midnight before boarding a flight back to the US.
Trip Details
As a couple
Travel dates
September 13, 2019
Trip type

Trip customized with a local travel agent in the destination

September 22, 2019
Best parts:
From the moment I was put in touch with the local Agency in Peru ie ***, and the local agent Jonas, I had a very positive experience. Jonas, bless his heart, was very prompt in responding to all my inquiries, no matter how annoying or frivolous they were, he always got back to me in a timely fashion offering explanations, clarifications and advice. Hotels, drivers and guides were are all selected and performed flawlessly, they were all punctual, vehicles were always in excellent condition, and the guides provided and in almost welts of knowledge, delivered in perfect English. I like the fact that Evaneos has a secure method of payment using a credit card, without any additional Service charge or need for a foreign transaction fee. This is a great plus compared to having to go to the bank and make an Inter bank transfer which is time-consuming and expensive. I like the fact that Evaneos solicits post trip input and publishes reviews completely unedited
Worst parts:
Really, there is nothing negative to report regarding the trip it's self; I would have liked to have been assigned a personal consier from Evanous once the deposit was made in the event I had questions related to the payment or travel insurance, rather than talking to a stranger or sending an email, that would have personalized the experience greatly.
Agency's response
Dear CCU CHIEF NYC, thanks a lot for your really nice feedback. I am happy that you liked your tour, the guides and the hotels so much. I wish you all the best and kind regards from Cusco, Jonas
Evaneos' response
Dear CCU CHIEF NYC, Thank you for your feedback! We are more than happy that you enjoyed your trip to Peru and we are looking forward to see you again soon! Yours sincerely, Your Evaneos Team!
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