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An update from Evaneos

Trip review
Morocco

McMoracco
McMoracco
liked their trip to Morocco

Loved Morocco, was certainly not disappointed and already want to go back. The part of the trip we planned was our favorite (Tangier, to Fez and Marrakech). The goal with Eveanos was to get us safely and comfortably from Fes to Ait Benhaddou and on to Marrakech with visits to places with geologic and cultural interest. We arrived safely and that was the most important thing, and the canyons and old kasbahs were stunning. We did come away thinking that for the price we could have had a more comfortable car, better accommodations in the desert and a driver with a little better English, though he was truly an excellent driver.
Trip Details
Traveled
As a couple
Travel dates
February 26, 2019
Trip type
Classic

Trip customized with a local travel agent in the destination

McMoracco
McMoracco
March 8, 2019
Best parts:
The Riad F*** was spectacular. The driver was very good and responsible; loved the Riad T*** (which we had chosen) in Ait Benhaddou, even though there was no hot water in the morning.
Worst parts:
The C**** H***. As near as I can figure that was where I got bitten by bed bugs; the room was large but not comfortable. Arrived too late for a message and the dinner and breakfast was not great. Again, plentiful but low quality. The car was roomy but not all that comfortable. Other than the Riad F**, we thought the price a bit steep for the quality of the package.
Brahim
Agency's response
Brahim
Dear Dan, Thank you very much for taking the time to share your feedback with me. Allow me to share with you that I am very glad to hear that on an overall, you enjoyed your stay and it was an honor ...Dear Dan, Thank you very much for taking the time to share your feedback with me. Allow me to share with you that I am very glad to hear that on an overall, you enjoyed your stay and it was an honor being your local specialist here in Morocco. During your stay, I made sure to stay in touch and check on how your trip is going, which is why I made sure to contact you several times and double checked everything. Regarding your stay in Riad C****, It would've been great if you contacted us in order to intervene and adjust the stay as we made sure to follow up closely. Your feedback is very precious to us, I have contacted the Riad for further explanations, we will revisit the option. On the other hand, the vehicle chosen was a 2018 Model, perhaps not as comfortable as what you suggested initially (Range Rover) which is why during our correspondence, I made sure to share with you the type of vehicle and pictures so that we both are on the same page. I honestly value your comments. It was a great pleasure being your local specialist, I am already considering your remarks to improve my services in the future. Best regards from Morocco,See more
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