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Trip review
Italy

Sammi
Sammi
loved their trip to Italy

We concentrated on Florence and Rome with side trips to Sienna and Cassino. Though the weather for the first 1/2 was a bit rainy, it did not slow us down. Our hotel in Florence was absolutely spectacular. I don't think there could be a better one that addressed our needs! 2 blocks from il Doumo (we could see the dome) and yet super quite as we faced away from the street. We walked everywhere. Our day guide for Florence was wonderful and informative. Our wine tour and dinner into Chianti was lovely. Our driver from Florence to Italy was absolutely amazing. He talked us into a quick stop at San Gimignano, and we are over the top happy that he did. Not to be missed! We then spent time in Sienna and it all just made us want to come back for more. Rome was Rome. Big, bustling, exciting, lots of people and sights to see! Our guide for the Vatican was also wonderful, as was the one that took us on our last evening tour of the squares. Both super informative. We did visit the Coliseum and Forum as part of a 'small group'. it was still about 15 people and though totally acceptable and expected, we both realized we had been totally spoiled by the private tours! One of our highlights was by the Exclusive wine pairing dinner. Though my mother had been tired from a day of walking all over, this was simply not to be missed and are so happy we included it in our experience! The Casa Bleve was simply outstanding in every respect. From appetizers and Prosecco in their wine cellar next to the 1st century Roman wall, to the cacio e pepe, to the phenomenal service, to the guide (Alessandra)...all beyond expectations! I am grateful the date mix up was corrected for so as not I've attached a few photos from the trip. So other than the two issues I mention above, all else was fabulous!
Trip Details
Traveled
In family
Travel dates
May 12, 2018
Trip type
Luxury

Trip customized with a local travel agent in the destination

Sammi
Sammi
May 21, 2018
Best parts:
That it was almost thought free. With all the pre-planning done and receiving of emails the night before with who our guide would be for the next day...it was effortless. Also, personal guides for just my mother and I were absolutely amazing and totally spoiled us!
Worst parts:
There were 2 issues with the planning: 1. On 16 May, we were scheduled in the evening for an exclusive dinner and wine paring. When we met the guide from Carrani, she said that they did not have us booked for that night, but for 16 JUNE! After about 15 minutes on the phone with the restaurant (Casa Bleve), it was agreed that they could bring 2 extra people, but it was very close that they could not. This was distressing at the time. 2. On the final day, 19 May, we were supposed to have private transportation using 'modern and luxurious cars and limousines' as quoted on our voucher. The driver showed up in an ordinary shuttle van. Quite disappointing way to end an otherwise spectacular trip.
Enrico
Agency's response
Enrico
Dear Jacqueline, It has been a real pleasure planning this trip for your mother and you. I apologize for the invonveniences experienced with the dinner on 16th May (I assure you that the booking was...Dear Jacqueline, It has been a real pleasure planning this trip for your mother and you. I apologize for the invonveniences experienced with the dinner on 16th May (I assure you that the booking was made on the correct date) and for the vehicle of your final transfer. I will investigate with our local suppliers what happened on those days. But I am glad that you enjoyed your trip to Italy and especially the guide services in each city. Next time you will come to Italy, please don't hesitate to contact me! Looking forward to hearing from you! Best regards, EnricoSee more
Evaneos' response
Dear Jacqueline, Thank you for taking the time to provide feedback on your trip to Italy. Seems that overall your trip was fantastic, other then the couple of hiccups experienced with the one dinner...Dear Jacqueline, Thank you for taking the time to provide feedback on your trip to Italy. Seems that overall your trip was fantastic, other then the couple of hiccups experienced with the one dinner and wine pairing evening and the transport at the end of your trip. This type of feedback allow both Evaneos and our agent to to investigate these issues, so that they do not happen in the future. Best regardsSee more