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Trip review
Italy

Vacation of a Lifetime!
Vacation of a Lifetime!
loved their trip to Italy

While we enjoyed everything about Italy, the opportunity to invite our two adult children to accompany us for a week so they too could get a glimpse of their heritage and see where their grandparents and great grandparents lived was priceless. For us the most satisfying part of our trip. All the while, Enrico stayed in touch by email to see how things were going and to get us lined up for the coming day's events. Well done, Enrico!
Trip Details
Traveled
As a couple
Travel dates
September 2, 2018
Trip type
Luxury

Trip customized with a local travel agent in the destination

Vacation of a Lifetime!
Vacation of a Lifetime!
September 22, 2018
Best parts:
Beautiful country to visit. We saw many unique and amazing historical sites and artistic masterpieces. Enrico did a great job in lining up hotels within our budget and tours to many wonderful places. Food was fantastic! Service for the most part was very good. Prior to starting our tour in Roma, we were able to visit our home village in Abruzzo (Castel del Monte) with our children and had an opportunity to show them a little about their heritage. We all want to go back there again some day as the people were so friendly and welcoming.
Worst parts:
While most tours were great and the guides friendly, knowledgeable and professional, there were a couple of things we think could be improved upon: 1) Our first tour, Main Square of Rome. We were to meet at the Piazza del Popolo in front of the church of Santa Maria del Popolo. We did not expect there would be 3 churches there all named Santa Maria and so we waited at the twin churches there not knowing there was another church across the piazza and consequently we missed out on the tour. We tried to call the emergency number provided but there was no answer. We would suggest the directions include more detailed information so that this does not occur on future tours. 2) In Venezia, we went on a boat trip to Morano, Burano and Torcello. While they were beautiful islands to visit we felt very rushed to stay on schedule. We ended up eating a sandwich on the run to catch the boat and barely got to see any of the islands' sites. We might suggest either allowing more time for this tour or only visiting 1 or 2 islands. 3) While we requested small group tours some of the tours numbered over 100 participants. Please understand, we are not complaining, but only offering our observations in the hopes that these tours can be made a little better.
Enrico
Agency's response
Enrico
Dear Giulio and Norma, It has been a pleasure planning your trip to Italy, and assisting you during your stay. I am very happy that you enjoyed your trip and that you appreciated my assistance. I wo...Dear Giulio and Norma, It has been a pleasure planning your trip to Italy, and assisting you during your stay. I am very happy that you enjoyed your trip and that you appreciated my assistance. I would also like to thank you for your feedback, as I am certain that it will help us to improve our service! If future trips will bring you to Italy, I will be happy to assist you. Best regards, EnricoSee more
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