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An update from Evaneos

Trip review
India

Vanessa
Vanessa
loved their trip to India

I arrived in India on March 8 as the COVID-19 was ramping up worldwide. Everywhere along the way, we received excellent service from the greeters at the airports and train stations, to the tour guides and drivers. Our tour guide in Kolkata weaved in my family history sites with a walking tour covering the daily life of Kolkata. Schools were shuttered due to COVID, though he ensured our access and a tour of a school important to my family history. The driver skillfully navigated Kolkata traffic and was always at the ready. The same experience repeated in Mussoorie with our guide. It was imperative to visit my father’s school. He not only gained access, but conducted a customized tour (he graduated from this school). Our driver arrived two hours early to prepare for the day and then extended his day to drive us to the local airport due to unexpected travel changes. Sadly, my trip was suspended early due to COVID and India closing access to tourist attractions and suspending international flights. Upon request, our tour guide immediately secured alternative travel and lodging arrangements for my party to return to Delhi. Our local agent met us at a very crowded Delhi airport at 1 a.m. and escorted us to the airline check-in line and kindly waited with us until we received our boarding pass—this was extremely reassuring.
Trip Details
Traveled
In family
Travel dates
March 8, 2020
Trip type
Luxury

Trip customized with a local travel agent in the destination

Vanessa
Vanessa
April 6, 2020
Best parts:
I whole-heartedly and without reservation recommend local agencies in parternship with Evaneos in India. I searched for months and read many reviews about the best tour companies servicing India. I required a customized tour based upon family history, taking me to areas of India not typically traveled by international tourists. I contacted many agencies such that advertised customized tours. While initially responsive, they ceased responding once I shared my special itinerary. Evaneos local agencies in India will customize itineraries based upon budget and location, including hotels and domestic transportation. Budget airlines mostly fly the domestic routes, so be clear if you want upgrades such as luggage allowances and seating. Our India travel advisor patiently worked with me for months to finalize my itinerary—I had many potential places to visit covering much of India, and he worked with me on the potential logistics to tailor the trip to fit within the designated number of days. He was also extremely timely in responding to my many emails.
Jay
Agency's response
Jay
Dear Vanessa Namaste! We thank you for sharing your feedback on Evaneos. It was truly our pleasure to serve you during the trip. We are so glad to know that you enjoyed your trip with us in India. I...Dear Vanessa Namaste! We thank you for sharing your feedback on Evaneos. It was truly our pleasure to serve you during the trip. We are so glad to know that you enjoyed your trip with us in India. It was unfortunate that you had to cancel the trip midway due to Coronavirus but we look forward to welcoming you again in near future where you can utilise the credits offered for cancelled components. Please stay safe and healthy.See more
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