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An update from Evaneos

Trip review

VK Kerala tour 2020
VK Kerala tour 2020
loved their trip to India

Kerala is a very exciting destination, the weather was perfect with blue skies, sunny and not too hot. The local food is a definite highlight. The comments on best/worst parts are stated above.
Trip Details
As a couple
Travel dates
January 21, 2020
Trip type

Trip customized with a local travel agent in the destination

VK Kerala tour 2020
VK Kerala tour 2020
February 2, 2020
Best parts:
The meet and greet part at each stage was excellent and showed that the representatives of I*********** were genuinely interested in how our trip was proceeding. The driver throughout the trip was engaging, very informative, and went out of his way to look after us. The two days on the house boat at Alleppey was the best part - one day would not have been enough - and the captain and his crew, especially the chef, were caring and thoughtful during our stay. The food on the houseboat was the best on the trip. Old Kochi was lovely but two days was sufficient to see the sites. The ************ was the outstanding hotel by a long way. The visit to ******************* was delightful and well worth the time spent with him and his family. The buffet in the Cardamom County at Thekkady was, in contrast to the one in Munnar, very good. After the rather dismal boat ride on Lake Periyar, the elephant ride and time with the elephant afterwards - washing and feeding - was an absolute joy.
Worst parts:
The ************** hotel was the worst stay as unfortunately for the hotel and its staff, the ******************** were pile-driving a new quay directly in front of the hotel which meant the view was obscured and the noise incessant from dawn till well past dusk. The works are scheduled for several more months and were started last autumn so the tour company should have been aware of that. The restaurant provided excellent food but was empty except for us because of the noise. Our suite was at the back so did not suffer too much from the quay work - instead the building works and street noise were just as bad. The food in the*************** at Munnar was very poor and the buffet dishes were all cold or luke warm despite our eating in the restaurant first thing in the evening. The tour of the tea plantation and factory was unsatisfactory, it was more of a hike and not well organised but at least ************** accepted our complaint and resolved it satisfactorily immediately. The country roads are poor, which was to be expected, but our driver was caring and considerate and his vehicle was very comfortable so we had no cause to complain. The visit to the Spice Plantation at Thekkady was a waste of time as we had already done a far better one at Mr Tomy and was more about buying spices than seeing them being grown, and the planation's guide's English was poor and his knowledge was limited.
Agency's response
Hi Jacki, Many thanks for your feedback, very sorry that you had a bad experience with your hotel in Cochin, I promise that we will make it up for this in your next journey. Best Regards, Peter
Evaneos' response
Thank you for your feed back! See you around the world!
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