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An update from Evaneos

Trip review

loved their trip to Iceland

We landed and immediately hit the***************. While I had suits packed separately, I didn't pack shoes and since we were a bit jet lagged and delayed because of the car service mix-up, we didn't enjoy it as much as we could have. The massage was great as an add-on to the experience. ************* Hotel was awesome, so accommodating, clean, and welcoming. Our 2 tours, The ************* and ***************t were fantastic. LOVED our glacier hike and every spot we hit. The tour guides were amazing, knowledgeable and very patient. We were traveling with an 81 year old and a 10 year old and both end of the spectrums were covered. Also very much enjoyed lunch at the greenhouse. We strolled around the City and had a great time just absorbing all the City had to offer. I have been recommending this trip and Evaneos to my friends and family!
Trip Details
In family
Travel dates
December 28, 2019
Trip type

Trip customized with a local travel agent in the destination

January 4, 2020
Best parts:
Our Agent, Gunnar, did an amazing job of personalizing our travel for us. It was the perfect complement to our interests and Iceland wish list. Our hotel was fantastic, the service was impressive and both tours we took were the right amount of time and activity. It far exceeded our expectations!
Worst parts:
Our trip started off a bit rocky with our car service forgetting to pick us up from the airport. That made me a bit nervous about the rest of the itinerary. We did the ************* yacht experience on NYE and I was disappointed in the price for what we received. I had to sort out how to get there and back on a busy night like NYE (sorted out quickly though when I called *******yachts for assistance). While the fireworks from the bay were beyond amazing, on board was lack lustre with no snacks and everything from the bar - including water - was a fee. Didn't feel like it was worth the price point. Also, the northern lights tour never happened - cancelled 2 nights in a row. Because we were there around the holiday, many stores were closed so we did not get to experience everything we wanted from the local fare. We did get to see the lights on our own with a bit of patience and a northern lights phone app!
Agency's response
Hi Dawn and a very happy new year to you as well :) Thank you very much for your kind words and positive feedback. I really appreciate it and all feedback helps us grow and improve. I’m so pleased to ...Hi Dawn and a very happy new year to you as well :) Thank you very much for your kind words and positive feedback. I really appreciate it and all feedback helps us grow and improve. I’m so pleased to hear that you enjoyed your guided tours and it was pleasure to both young and old. I’m however very sorry to hear about the rocky start and I’ve spoken with my transport partner and it was an unfortunate case of human error and forgetfulness but I’m pleased to see that he could sort out an alternative for you. Also for the NYE yacht tour, Its great that you could enjoy the fireworks show, but I will discuss the tour offerings with this new partner of ours. Thank you again for choosing Evaneos and Planet Iceland, and it was my pleasure to work with you on your holiday. I hope you’ll consider Iceland for a visit again one day, perhaps in the summer months, and I’d be happy to assist you :) Bestu kveðjur/Best regards Gunnar Þór Pálsson Sales & OperationsSee more
Evaneos' response
Thank you for your feed back! See you around the world!
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