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An update from Evaneos

Trip review

loved their trip to France

Found the Evaneos website by searching online. I read some reviews and decided to investigate. We wanted to visit France in 12 days. We stayed 4 days in Paris , 3 days in Lyon and 4 in Nice. We took a day trip to Normandy during one of our Paris days. Loved the country and was very happy with the service and the itinerary. The Road book and vouchers were greatly appreciated.
Trip Details
In family
Travel dates
August 1, 2018
Trip type

Trip customized with a local travel agent in the destination

August 13, 2018
Best parts:
Here is a review i wrote to our tour agent already. Cut and paste as needed. We had a great trip thanks. I want to thank you, Objectif France and Evaneos for our vacation. You delivered what we asked for. Our drivers were professional, on time and always contacted me via text at their arrival. Our hotels were perfect. The locations were close to local landmarks so that we could walk easily from the door of the hotels. We especially enjoyed the Fourvière in Lyon. This truly is a great hotel. Probably the nicest one we have ever stayed at. Each hotel was expecting us and there was no confusion about what was included and what wasn’t. Our tours were fantastic as well. Especially Anna with the Louvre and Versailles. She was so knowledgable and passionate about Paris and the history. Sarah gave us a great tour in Normandy. We were moved by the Canadian war Museum and cemetery and stepping on Juno Beach was so memorable for us. Alex gave us the tour in Lyon. We really enjoyed his history lesson and the girls really liked the side trip to the silk store where we got to see the silk making process and they even got to paint some of the pattern they were working on. Here we also sampled some of the local food and shared a bottle of local wine. In Nice, Samuel walked us through the market where we ate so much of the local food we were stuffed! I must say that the high speed trains are delightful to travel on and I really enjoyed that. Paris to Caen, Paris to Lyon and Marseilles to Paris. So overall, a great trip. We found some amazing restaurants and had some great meals with great wine. There are things that I would do differently with respect to travel arrangement as I mentioned, but I feel that you did very well with the itinerary I gave you. I am glad that you convinced us to visit Lyon and I wish we made more time there. I love that city. I rented a bike and traveled up and down the Rhône and through the peninsula and the back streets. So much history and a beautiful city. A few more days at the Fourvière would also have been nice. The pool was so perfect to cool off in after such hot days walking around. I would definitely use your company’s services again to revisit France or for travel to other destinations. The Road Book and vouchers make everything so simple. Thanks again, Kent
Worst parts:
Negatives: 1 it’s unfortunate about the Eiffel Tower tour being cancelled but i was happy that you were able to reach me to make alternate arrangements. We spent the evening walking around along the river and got some great pics of the city that night. 2 Our guide was 30 mins late for the tour in Nice. He did call me though at the time we were supposed to start the tour but it seemed that there was a mix up on the time it was supposed to start. I had my voucher that showed 9 am start. This is not really a big deal and we were not that upset. We actually had to end the tour a little early anyway because we wanted to return to the hotel to say goodbye to my friend who was travelling with us and had to leave. We all still enjoyed the tour and the food. 3 We also ran into some difficulties at Avis. They didn’t have the vehicle we were expecting and the GPS wasn’t working in the one we got. They tried to fix the problem with a portable GPS but it wasn’t working either. We wasted a couple of hours there. The vehicle we did receive was ok in the end, it just took awhile to get it. This isn’t your fault of course, it was Avis. Any other negative aspects can only be blamed on myself. I should have tried harder to book a flight home from Nice rather than wasting a day going back to Paris. This is my fault. Also, I would think twice about renting a car. The parking in the cities is very difficult with a larger vehicle. Even getting into and out of the car rental places was difficult. Such small streets and tight corners. It was stressful. Again, it was my idea to rent the vehicle. Finally, we didn’t enjoy the regional train ride from Nice to Marseilles. It was very hot and over crowded and smelled terribly. Luckily we were able to get seats. Some people had to stand in the aisle for the 3 hr ride. The whole trip from Nice to Paris was a long one. Again, I should have tried more to fly home directly from Nice.
Evaneos' response
Dear Kent, Thank you for taking your time to provide such insightful feedback regarding your trip to France. I am happy that overall you enjoyed your trip, despite the few minor hiccups. Looking fo...Dear Kent, Thank you for taking your time to provide such insightful feedback regarding your trip to France. I am happy that overall you enjoyed your trip, despite the few minor hiccups. Looking forward to helping you with any of your future trips. Best regards, PhilipSee more
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