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Trip review

Fun Croatia, Herzegovina & Bosnia Days
Fun Croatia, Herzegovina & Bosnia Days
loved their trip to Croatia

Jelena did the following for us: Pick up from Zadar airport for drive to Troger. Local-food lunch in Troger and brief tour of the restaurant area. Dropped us off at the Cornaro Hotel in Split, making sure that our next morning tour would start at 9a when the weather was less hot. Arranged a van, driver and tickets for Krka National Park to accommodate us and extended friends and family. Picked up our luggage and delivered to new accommodations in Hvar Town. Made sure we had ferry tickets to get to these accommodations. Van driver dropped us at the ferry port. Picked us up at Hvar Town and drove us via ferry to Mostar, stopping at Kravice Waterfalls along the way. Took our son and daughter-in-law to bus station in Mostar for departure to Sarajevo and got us registered into City Hotel. Took us to Mostar guide and accompanied us throughout the old city tour. We enjoyed Bosnian coffee and sweets, lunch of cevapcici with local bread. Drove to Medjugorje where we climbed the hill. Drove back to Croatia, stopping at Ston Walls and enjoyed oysters in Peljesac Oyster bay and then on to Dubrovnik. Arranged tour of Dubrovnik city. Driver to Dubrovnik airport and departure to Rome. All in all, this was a great trip and it is all due to the many talents of our agent, Jelena, and the beautiful Croatia, Herzegovina and Bosnia countries! Thank you!
Trip Details
As a couple
Travel dates
June 24, 2017
Trip type

Trip customized with a local travel agent in the destination

Fun Croatia, Herzegovina & Bosnia Days
Fun Croatia, Herzegovina & Bosnia Days
July 4, 2017
Best parts:
Jelena - We hope you appreciate her as much as we do. She is a master at guiding and helping travelers to enjoy their experiences. She helped us make so many memories; we will continue to enjoy each and all forever! Here are some areas where she excels: 1. People-Person. From the start she asked many questions, which I am sure is the “usual” for people who ask for your company’s help. Jelena, though, went beyond what we consider to be the “usual;” it’s more like she learn to read our minds. 2. Country Knowledge. Jelena did more than a “Wikipedia” recital of the areas we visited, she actually narrowed in on what we asked of her. We wanted to be more than a visitor; we wanted to be a part of the areas. We are foodies and she keyed in on the desire to “eat local, enjoy “local” and avoid American cuisine. She accomplished this over and over again. 3. Customer Service. What a “service” delight she was in that we only mentioned something and she went out of her way to deliver; she delivers beyond the traveler’s expectations. Example: At one point when my son and wife joined us, she juggled the desires of two generations but understood each. We experienced a landscape that each enjoyed but also the advice she provided was worded in the best way possible. Our son had plans to travel to Sarajevo via train. The train is inoperable and Jelena explained the safest means would be to travel by bus from Mostar. She drove them to the bus station, traversing through multiple detours and traffic jams, speaking with locals to find the best route and finally walked with them to be sure they purchased the correct ticket and were safely en route. This was well beyond a normal interest and used her expertise to overcome our concerns. 4. Selection of Guides that were like-minded. Split Palace Jelena gave great insight to the Palace but also focused on our interest in construction, charms of Split and our desire to see current local living as she explained the more interesting places to walk and eat to further our visit. Mostar Boris was such a delight as he explained the usual interesting parts of the old bridge but also his personal experiences and struggles with a country still recovering from “the war!” Dubrovnik Lijula was more traditional but held fast to Jelena advice to her for our need to rest and find local, interesting places to investigate and enjoy Lijula’s recommendation of Moby Dicks restaurant was perfect. 5. Jelena’s Energy. Jelena guided me up the Apparition Hill in Medjugorje, encouraging me along the way on a very hot day! She is always positive...sees that light at the end of EVERY tunnel. There are many more examples of her many talents but these come quickly to mind. (Please also read “Worst parts” for more!)
Worst parts:
Only two areas come to mind, both of which are totally unforeseeable and an “experience” of all travel. 1 The weather was unusually hot. I spoke with Jelena on our first day about my husband's diagnosis of prostate cancer, which we received after planning this trip. We wanted to take this trip and be as “normal” as possible. Jelena took this to heart and made every effort to advise us of better routes to take and where to rest whenever possible. 2. The steps to our last accommodation. Jelena had advised a hotel where we would take the local and usual bus to the old city. I requested a more “natural” setting for our last nights’ stay - a B&B outside the city walls, she mentioned inside the walls would prevent sleep due to the many visitors who like to party late, and experience more of the local setting with a good breakfast. Jelana accomplished exactly what I requested. The only problem was that it had 97 steps to get to it. As we struggled to get our luggage to our room (we packed far too much but needed seasonal wear for each country visited - Iceland/Italy/Croatia), Jelena was fighting traffic to help us. We did OK but were exhausted. Jelena got a large pitcher of juice and asked us to rest while she readied the room. The room was wonderful, the air conditioner worked great and the breakfast was the best of our trip; we had many, many great breakfasts. Looking at the terrain of the area, how else could these accommodations exist without steps??? The steps are a LARGE part of the charm and Jelena made sure that we would have help with our luggage when getting to the airport. The young driver was very polite and thought the luggage was easy to get into the vehicle. Jelena also made sure we had an easy route via foot to the old city by advising a minimal-step worked well! Plus, she also arranged a package to the old city tours, which included using the local bus. While we honestly had no use for the bus due to cooler weather and the route she advised, we also took her advice for a tram ride and it was fantastic!
Agency's response
Dear Sue, thank you so much for your feedback, I am so happy I had a chance to meet all of you and had a chance to be with you while in Croatia. You are wonderful people and family and it was such a p...Dear Sue, thank you so much for your feedback, I am so happy I had a chance to meet all of you and had a chance to be with you while in Croatia. You are wonderful people and family and it was such a pleasure to be your guide. Thank you so much and with wish our paths cross again I am sending kind regards from Croatia, JelenaSee more
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